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Who is using MCH Multimedia programs?
What schools and colleges are using MCH's science software
programs?
High schools, colleges, and universities worldwide are using MCH's
courseware programs.
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Student Version vs. Institutional Version Software
What is the difference between MCH's student version software
and institutional version software?
Our student version software is intended for student or home
learner purchase, for use at home, in the dorm, etc., on a single
student-owned
computer.
The institutional version software is intended for school purchase,
installation on school-owned computers, and classroom use. These
programs are sold as multi-user licenses (either single-workstation
or network licenses). Because these programs are used by multiple
faculty and students, semester after semester, the institutional
version prices are higher than the student versions. MCH's policy
regarding network versions includes yearly renewable update packages
that can be purchased during the useful life of our products.
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Software License Type
What is a single-workstation license?
A single-workstation license allows installation and use of the
software on a single computer. One backup copy is allowed.
What is a network/site license?
A network/site license allows installation and use of the software
on multiple workstations, either on a client-server network or
individual non-networked workstations. One set of master CDs is
provided for installation. These licenses are defined by the number
of workstations simultaneously accessing the software (in the
case of a network installation), or by the number of individual
non-networked workstations to which the software has been installed
(a site installation). MCH works with each institution to derive
the best price possible for their individual situation, and therefore
inquiries regarding a network license at your institution should
be forwarded to sales@mchmultimedia.com.
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Evaluation Policies
Can I evaluate a program before deciding to purchase?
You may either download time limited evaluations of the full
versions (7 days extendable to 30 days for instructors) or view
the tutorials online from our Science Portal for 30-days (instructors
only).
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College Faculty Review Copy Policy
Can I evaluate a student version program before adding it
to my recommended course materials list?
College faculty wishing to evaluate student version programs
for possible course adoption may request a software trial period.
MCH's policy regarding student evaluations is parallel to that
of faculty evaluations - namely, a full online version of the
software can be made available to interested parties upon request.
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Software Upgrades
I have an older version of an MCH Multimedia program. Can
I upgrade to the current version?
Yes. In some cases an upgrade is provided free of charge if the
new version simply includes bug fixes or other technical improvements.
If new instructional content has been added, or any major programming
revision has taken place, the upgrade is considered a paid upgrade.
Contact MCH for more specific information.
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Platform compatibility
Are MCH products multi platformed? Do they run on all different
Operating Systems?
Yes, every MCH product runs on Windows
NT, Windows 95 and Windows 98. The same products will also run
on Macintosh OS 7.x and 8.x.
General Chemistry 3.0, Pre-General Chemistry 1.0,
Organic Chemistry 1.0 and General Physics 3.0 all
run on Windows 3.x. However, MCH downloadable modules and versions
newer than the above mentioned are NOT compatible with versions
of Windows before Windows 95.
If you are having any trouble running our programs on our computer,
you can reach us by e-mail at support@mchmultimedia.com,
or preferably, you may fill out our Technical
Support form.
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On-line Ordering
Are MCH Multimedia's on-line order forms secure? Can I safely
send credit card information?
The MCH Online Store is operated by Inside Web Inc., our Florida
based ISP and e-commerce firm. Inside Web is a full technological
partner of CyberCash International, and all of their software
is secured using the latest CGI-script technologies. Shopping
online is safe in a vast majority of cases, however if you feel
uncomfortable sending confidential information via the Internet,
you may send a Fax Order to (661) 752-7987 or mail
MCH Multimedia Inc.,
1847 Tupper Street,
Montreal, Quebec,
Canada H3H 1N3
How do I know if you have received my on-line order?
After you have completed and sent your order to us from our website, you will receive an emailed confirmation. If you do not receive
one, please contact us immediately to confirm your order. Any
questions regarding orders should be directed to MCH's Order Department
at info@mchmultimedia.com
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Return Policy
What do I do if I receive a product that is damaged or defective?
If you receive defective or damaged media, simply return it with a written explanation
of the problem and we will replace it without charge. Proof of
purchase required (packing slip or invoice). Ship returns to this
address:
MCH Multimedia Inc.,
Returns Department,
1847 Tupper Street,
Montreal, Quebec,
Canada H3H 1N3
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Related Links
What other resources should I check out online?
The following websites contain interesting and useful information about a variety of related topics.
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