Frequently Asked Questions
- Physical Chemistry Ebook does not work on Windows 8: Solution
- ERROR: “The operation has timed out” or “The underlying connection was closed: An unexpected error occurred on a receive”
- ERROR: “RegisterFree has stopped working”
- Visualization software for teaching phase diagram, chemical equilibrium and phase equilibrium
- What teaching aids/resources are available with the Physical Chemistry e-book?
Have a question that you think belongs on the list? Let us know below.
hello
during installation the phrase appeared there eorr ptf servers
Hello Fadul,
Please check your email to try the new license we sent you.
Hi Jessica,
Please contact the support team at support/ at / mchmultimedia / com.
Along with the error message also please provide them with the windows version (win 7, vista, xp and if 32 or 64 bit) you are using.
One thing to look at is if you can upgrade to the latest service pack on your windows os. You can also uninstall the viewer and install it again if possible.
Our support team should be able to help you when they return from their weekend.
Thanks
The problem isn’t with the software, the viewer works fine. It’s the serial number that isnt working. I really need to be able to access the book today, would it be possible to email me a different serial number?
I understand that the issues have been resolved, please write to support / at /Mchmultimedia / dot / com if you need further assistance.
Dimitris
Customer and Sales Support
Hi I have just downloaded the Thermodynamics and Chemical Kinetics modules but I have not received the download links. The only thing I have gotten is two confirmation emails containing invoices… what do I do?
I understand that the issues have been resolved.
if you need further assistance please write to support / at /Mchmultimedia / dot / com .
Dimitris
Customer and Sales Support
I followed the instructions for adding the Kinetics module, but once I submitted the serial number, I received an error message saying there was a problem connecting to the FTP server. I had no problems adding the Thermodynamics module a couple of months ago. Should I re-install the viewer program? and if so, will I lose my access to the Thermodynamics module?
This issue has been resolved by email.